Adventist Health Enhances Online Access for Both New and Existing Patients with Kyruus and Cerner Collaboration
by Kyruus, on Sep 15, 2020 9:00:00 AM
California-Based Health System is First to Offer Kyruus ProviderMatch® Integrated with the Cerner Consumer FrameworkTM
Boston, MA – September 15, 2020 – Kyruus, the leader in provider search and scheduling solutions for health systems, and Cerner Corporation, a global healthcare technology company, today announced that Adventist Health, a faith-based, nonprofit integrated health system serving the West Coast and Hawaii, has enhanced its digital consumer access experience with integrated technology solutions from the two companies. Adventist Health has deployed Kyruus ProviderMatch® for Consumers both on its website and within its patient engagement solution, powered by Cerner technology, to help consumers find the right care and schedule appointments online.
Adventist Health serves more than 80 communities across California, Hawaii, Oregon, and Washington through a network of more than 23 hospitals, 290 clinics, and 4,500 providers. A long-time Cerner client, the health system recently engaged Kyruus to elevate its online access experience with more robust search capabilities and scheduling. Through a direct integration between Kyruus’ patient access technology and Cerner’s electronic health record and patient engagement technology, Adventist Health was able to not only modernize the provider search process, but also enable consumers to book appointments online.
“Ease of access is a fundamental factor in a patient’s overall healthcare experience and plays a growing role in both patient acquisition and retention,” said Lauren Davis, System Director, Digital Marketing and Consumer Strategy at Adventist Health. “The collaboration between Kyruus and Cerner has enabled us to streamline access to the right care through both our website and patient portal.”
Adventist Health is the first health system to offer Kyruus ProviderMatch embedded within Cerner’s consumer digital technology foundation, the Cerner Consumer FrameworkTM. The Cerner Consumer Framework creates a single consumer engagement experience by bringing different applications together in one unified view. Including Kyruus ProviderMatch gives hospitals and health systems the opportunity to expand their digital consumer experience with patient-provider matching and online scheduling.
“Cerner is committed to helping hospitals and health systems offer a personalized, consumer-centric experience, and our work with Kyruus helps us deliver on this,” said David Bradshaw, Senior Vice President, Consumer and Employer Solutions at Cerner. “We’re excited to advance Adventist Health’s success in improving the consumer experience, becoming the first health system to harness the full combined power of Cerner and Kyruus. Together, we expect to dramatically reduce consumer frustration with scheduling and offer easier access to care.”
Kyruus and Cerner formed a strategic collaboration in 2019 to help hospitals and health systems enhance the patient experience online. Kyruus ProviderMatch integrated with Cerner is generally available for health systems in the United States.
“To meet consumer expectations for streamlined, self-service access, online scheduling solutions need to be both easy to access and seamless to use,” said Graham Gardner, MD, CEO of Kyruus. “We’re proud to support the Adventist Health team’s digital access goals and collaborate with Cerner to not only enable health systems to launch online scheduling successfully, but also drive greater awareness and adoption of it over time.”